| Describes a typical
Automatic Call Distribution (ACD) system with telephones connected
to a DEFINITYŽ ECS, DEFINITYŽ Generic 1 or Generic 3, or System 75
switch. Provides procedures for an ACD supervisor to use when
supervising ACD agents and when handling ACD and/or non-ACD calls.
Available in German, French, Spanish, Canadian French, Latin
American Spanish, Dutch, Portuguese, Japanese, and Italian. |
