SECURITY ALERT: Remote Call Forwarding allows a user to
forward an incoming call to an outside number. When a call is placed
to the extension that is forwarding calls to an outside number, the
caller can stay on the line after the call is concluded and receive
another dial tone. At this point, the caller can initiate a toll call.
CAUTION: Make sure that calls are not forwarded back and
forth between private network users because facilities will be tied
up. For example, if a user at System A forwards calls to a user at
System B, and the user at System B forwards them back to the user at
System A, the call bounces back and forth tying up facilities along
the way until all trunks are busy. If PRI tandem trunks are used, this
forwarding can tie up all 23 channels on the T1 facility.
Use this procedure to allow or disallow the Remote Call Forwarding
capability, which permits users to forward calls to an outside number.
In Merlin Legend Release 6.0 and later systems, Remote Call Forwarding
must be enabled in order for an extension user to activate Centrex
Transfer via Remote Call Forwarding. In a Merlin Legend Release 6.0
private network, Remote Call Forwarding may be used to forward calls
across the private network.
Note: Only the principal user of a line can use Remote
Call Forwarding for calls on the personal line.
Remote Forward is available on all releases.
Telephones: Sending - All except Queued Call Console.
Receiving - All.
Factory setting: Remote Call Forward is Disallowed.
Programming Code: *33
Feature Codes:
Forward On to an outside number: 33 + (dial out code if
needed) + number + #
(Centrex Transfer via Remote Call Forwarding - Merlin Legend Release
6.0 and later: * + Pause)
Forward/Follow Me Off at sending extension: 33 + sending
extension number
To administer Remote Call Forwarding from the System Programming
console or through System Programming and Maintenance (SPM):
- Press Menu.
- Press System Program.
- Press Exit or Start.
- Press Extensions.
- Press More or Right Arrow Key.
- Press Remote Frwd.
- Dial the extension number that you want to administer.
- Press Enter to assign Remote Forwarding to the extension
OR press Delete to remove Remote Forwarding from the
extension.
- Press Exit or Back.
- Press Home or Exit to exit programming mode.
To administer Principal User of a line from the System
Programming console or through System Programming and Maintenance (SPM):
- Press Menu.
- Press System Program.
- Press Exit or Start.
- Press LinesTrunks.
- Press More or Right Arrow Key.
- Press PrncipalUsr.
- Dial the line/trunk number.
- Press Enter.
- Dial the principal user extension number.
- Press Enter to assign the extension or Delete to
remove the extension.
- Press Exit or Back.
- Press Home or Exit to exit programming mode.
Use the procedure below to program a Forward button:
On an Analog multiline phone:
- Slide the T/P (Test/Program) switch on the left-hand side
of the telephone down to the P (Programming) position to
enter programming mode.
- Press the button you want to program for Forward and dial *33.
- Slide the T/P switch back to the center to exit
programming mode.
On an ETR, MLS or MLX phone:
- Press Feature or # and dial 00 to enter
programming mode.
- Press the button you want to program for Forward and dial *33.
- Press Feature or # and dial *00 to exit
programming mode.
On an MLX display phone:
- Press Menu to enter programming mode.
- Press Ext Program.
- Press Start and then press the button you want to
program. If a feature is already administered on the button, press
Delete to remove that feature.
- Press the button again.
- Press List Feature and select the feature to be
programmed. If the desired feature is not a choice, press More
or Right Arrow Key until the feature is displayed.
- Once you have located the feature, press the button next to it
and then press Enter.
- Press Exit or Back.
- Press Home or Exit to exit programming mode.
