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How do I program Headset Options?

How to program Headset Hang Up

How to program Headset and Headset Mute

How to program Headset Status

How to program Headset Auto Answer

How to program Headset Hang Up.
 

When programmed on a button on an MLX telephone or MLX Direct-Line Console (DLC), Headset Hang Up serves two purposes:

  • If an extension does not have a Headset Status button, pressing a Headset Hang Up button automatically turns on headset operation for that extension, so that the user or operator can answer and make calls using the headset instead of the handset. Removing the Headset Hang Up button automatically turns off headset operation for that extension.
  • The user or operator presses the Headset Hang Up button to disconnect a headset call. The button replaces switchhook operation, which is disabled when headset operation is active.

For a user or operator to be able to use a headset, a Headset Hang Up button must be programmed (centralized telephone programming) for an MLX telephone or MLX DLC. A Headset Hang Up button is not needed (and cannot be programmed) on a QCC.

Headset Hang Up is available on all releases.

Telephones: MLX telephones only.

Factory setting: Headset Hang Up is not assigned to any extensions.

Programming Code:
*781

To administer Headset Hang Up for an extension from the System Programming console or through System Programming and Maintenance (SPM):

  1. Press Menu.
  2. Press System Program.
  3. Press Exit or Start.
  4. Press More or Right Arrow Key.
  5. Press Cntrl Program.
  6. Dial the extension number that you want to administer.
  7. Press Enter
  8. Press Start.
  9. Press the button that you want to program for Headset Hang Up and dial *781.
  10. Press Exit or Back.
  11. Press Home or Exit to exit programming mode.

How to program Headset and Headset Mute.
 

Headset/Handset Mute allows an MLX telephone user or operator to turn the microphone in the headset or handset off and on. The user or operator can then talk privately with another person in the same room without the caller hearing the conversation. If headset operation is on, Headset/Handset Mute turns off the headset microphone; if headset operation is off, Headset/Handset Mute turns off the handset microphone. The red LED next to the Headset/Handset Mute button is on when the headset or handset microphone is off; it is off when the headset or handset microphone is on. When headset operation is off, the handset microphone can be turned off using Headset/Handset Mute only when the user lifts the handset. A Headset/Handset Mute button is a fixed feature on a QCC and cannot be deleted or changed.

Headset/Handset Mute is available on all releases.

Telephones: MLX telephones only. For multiline 4400-series phones, use the fixed Mute button.

Factory setting: Headset/Handset Mute is not assigned to any extensions.

Programming Code:
*783

To administer Headset/Handset Mute for an extension from the System Programming console or through System Programming and Maintenance (SPM):

  1. Press Menu.
  2. Press System Program.
  3. Press Exit or Start.
  4. Press More or Right Arrow Key.
  5. Press Cntrl Program.
  6. Dial the extension number that you want to administer.
  7. Press Enter.
  8. Press Start.
  9. Press the button that you want to program for Headset/Handset Mute and dial *783.
  10. Press Exit or Back.
  11. Press Home or Exit to exit programming mode.

Use the procedure below to program a Headset/Handset Mute button:

On an MLX phone:

  1. Press Feature or # and dial 00 to enter programming mode.
  2. Press the button that you want to program for Headset/Handset Mute and dial *783.
  3. Press Feature or # and dial *00 to exit programming mode.

On an MLX display phone:

  1. Press Menu to enter programming mode.
  2. Press Ext Program.
  3. Press Start and then press the button you want to program. If a feature is already administered on the button, press Delete to remove that feature.
  4. Press the button again.
  5. Press List Feature and select the feature to be programmed. If the desired feature is not a choice, Press More or Right Arrow Key until the feature is displayed.
  6. Once you have located the feature, press the button next to it and then press Enter.
  7. Press Exit or Back.
  8. Press Home or Exit to exit programming mode.

How to program Headset Status.
 

When a Headset Hang Up button is programmed on an MLX telephone or MLX DLC, headset operation is automatically turned on. Programming a Headset Status button also allows the user or operator to turn headset operation off and on manually. With headset operation on (green LED next to Headset Status button is on), the user or operator answers and makes calls with the headset. With headset operation off (green LED next to Headset Status button is off), the user or operator answers and makes calls with the handset. Two conditions are necessary for an MLX telephone user or MLX DLC operator to use the Headset Status feature:

  • A Headset Hang Up button must be programmed.
  • A Headset Status button must be programmed on the telephone or console, through either extension programming or centralized telephone programming.

A Headset Status button is a fixed feature on a QCC and cannot be deleted or changed. To use Headset Auto Answer, Headset/Handset Mute, or Headset Hang Up on a telephone or console with a Headset Status button, Headset Status must be on.

Headset Status is available on all releases.

Telephones: MLX telephones and 4406D+, 4412D+, 4424D+ and 4424LD+ phones only.

Factory setting: Headset Status is not assigned to any extensions.

Programming Code:
*782

To administer Headset Status for an extension from the System Programming console or through System Programming and Maintenance (SPM):

  1. Press Menu.
  2. Press System Program.
  3. Press Exit or Start.
  4. Press More or Right Arrow Key.
  5. Press Cntrl Program.
  6. Dial the extension number that you want to administer.
  7. Press Enter.
  8. Press Start.
  9. Press the button that you want to program for Headset Status and dial *782.
  10. Press Home or Exit to exit programming mode.

Use the procedure below to program a Headset Status button:

On an MLX phone:

  1. Press Feature or # and dial 00 to enter programming mode.
  2. Press the button that you want to program for Headset Status and dial *782.
  3. Press Feature or # and dial *00 to exit programming mode.

On an MLX display phone:

  1. Press Menu to enter programming mode.
  2. Press Ext Program.
  3. Press Start and then press the button you want to program. If a feature is already administered on the button, press Delete to remove that feature.
  4. Press the button again.
  5. Press List Feature and select the feature to be programmed. If the desired feature is not a choice, press More or Right Arrow Key until the feature is displayed.
  6. Once you have located the feature, press the button next to it and then press Enter.
  7. Press Exit or Back.
  8. Press Home or Exit to exit programming mode.

How to program Headset Auto Answer.
 

A Headset Auto Answer button allows an MLX telephone user or operator with a headset to be connected automatically to a ringing call. Headset Status must be on before Headset Auto Answer can be used. When Headset Auto Answer is turned on, the green LED next to Headset Auto Answer button is on, and the user or operator hears a zip tone through the headset to indicate an incoming call. Following the tone is a brief pause, during which the microphone is temporarily disabled to prevent the user's or operator's private conversation from being heard by the caller.

Two buttons are necessary for an MLX telephone user or MLX DLC operator to use the Headset Auto Answer feature:

  • A Headset Hang Up button must be programmed.
  • A Headset Auto Answer button must be programmed on the telephone or console, through either extension programming or centralized telephone programming.

A Headset Auto Answer button is a fixed feature on a QCC and cannot be deleted or changed.

Headset Auto Answer is available on all releases.

Telephones: MLX telephones only.

Factory setting: Headset Auto Answer is not assigned to any extensions.

Programming Code: *780

To administer Headset Auto Answer for an extension from the System Programming console or through System Programming and Maintenance (SPM):

  1. Press Menu.
  2. Press System Program.
  3. Press Exit or Start.
  4. Press More or Right Arrow Key.
  5. Press Cntrl Program.
  6. Dial the extension number that you want to administer.
  7. Press Enter.
  8. Press Start.
  9. Press the button that you want to program for Headset Auto Answer and dial *780.
  10. Press Exit or Back.
  11. Press Home or Exit to exit programming mode.

Use the procedure below to program a Headset Auto Answer button:

On an MLX phone:

  1. Press Feature or # and dial 00 to enter programming mode.
  2. Press the button that you want to program for Headset Auto Answer and dial *780.
  3. Press Feature or # and dial *00 to exit programming mode.

On an MLX display phone:

  1. Press Menu to enter programming mode.
  2. Press Ext Program.
  3. Press Start and then press the button you want to program. If a feature is already administered on the button, press Delete to remove that feature.
  4. Press the button again.
  5. Press List Feature and select the feature to be programmed. If the desired feature is not a choice, press More or Right Arrow Key until the feature is displayed.
  6. Once you have located the feature, press the button next to it and then press Enter.
  7. Press Exit or Back.
  8. Press Home or Exit to exit programming mode.

 
   
  
 

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