Coverage allows a call ringing at one extension (a sender) to ring at
another extension (a receiver) at the same time and to be answered at
either extension. It is not necessary for the sender and receiver to have
shared personal lines or Shared System Access buttons. A coverage sender,
whose calls are covered, can be an individual extension (Individual
Coverage) or a group of extensions (Group Coverage).
An extension becomes a sender and has its calls covered in either or
both of the following ways:
- An Individual Cover button is programmed for the sender on
the multiline telephone of a receiver.
- The sender is made a part of a Coverage Group through system
programming. A receiver for the group is programmed in any of the
following ways:
- A Group Cover button is programmed for the group on a multiline
telephone (a receiver).
- The Queued Call Console (QCC) queue is programmed to be a receiver
for the group.
- A calling group is programmed to be a receiver for the group (this
option can be used to provide voice mail coverage for a coverage
group).
Coverage is available on all releases.
Coverage VMS Off is available on Merlin Magix.
Telephones: Individual sender - All except Queued Call Console (QCC)
operator.
Individual receiver - All multiline phones except Queued Call Console (QCC)
operator.
Group member (sender) - All except Queued Call Console (QCC) operator.
Group receiver - Multiline telephones, QCC queue, Calling Group (if
calling group, no others)
Factory setting:
Coverage On
Coverage Inside On (inside and outside calls covered).
Coverage VMS On (inside and outside calls covered by VMS)
Programming Codes:
Sender buttons
Coverage Off *49
Coverage VMS Off *46 (VMS = Voice Voice Mail System Guides System)
Receiver buttons
Primary Cover *40 and extension number of sender
Secondary Cover *41 and extension number of sender
Group Cover *42 and group number for sender
Coverage Inside Off **48 (send outside calls only)
Coverage Inside On *48 (send inside and outside calls)
Use this procedure to assign or remove an extension from a coverage
group. From the System Programming console or through System Programming
and Maintenance (SPM):
- Press Menu.
- Press System Program.
- Press Exit or Start.
- Press Extensions.
- Press More or Right Arrow Key.
- Press Group Cover.
- Dial the group number (1-30).
- Press Enter.
- Dial the extension number.
- Press Enter to add the extension or Delete to remove
it.
- Press Exit or Back.
- Press Home or Exit to exit programming mode.
Use this procedure to program a Calling Group to be a receiver for a
Cover Group. From the System Programming console or through System
Programming and Maintenance (SPM):
- Press Menu.
- Press System Program.
- Press Exit or Start.
- Press Extensions.
- Press More or Right Arrow Key.
- Press Grp Calling.
- Press Grp Coverage.
- Dial the Calling Group extension number.
- Press Enter.
- Dial the Coverage Group number (1-30).
- Press Enter.
- Press Exit or Back.
- Press Home or Exit to exit programming mode.
The Queued Call Console (QCC) queue can be programmed to be a receiver
for a Cover Group. For programming instructions, please see QCC
Operator to Receive Call Types.
Use the procedure below to program coverage buttons:
On an ETR, MLS, MLX or 4400-series phone:
- Press Feature or # and dial 00 to enter
programming mode.
- Press the button you want to program and dial the appropriate code
as listed above.
- Press Feature or # and dial *00 to exit
programming mode.
On an MLX display phone:
- Press Menu to enter programming mode.
- Press Ext Program.
- Press Start and then press the button you want to program. If
a feature is already administered on the button, press Delete to
remove that feature.
- Press the button again.
- Press List Feature and select the feature to be programmed.
If the desired feature is not a choice, press More or Right
Arrow Key until the feature is displayed.
- Once you have located the feature, press the button next to it and
then press Enter.
- Press Exit or Back.
- Press Home or Exit to exit programming mode.
