Description:
Automatic System Answer (ASA) is a feature that helps the receptionist
answer calls during busy periods. It will automatically answer incoming
calls, give the caller a short greeting, and then (depending on the
programming) either place the call on hold, ring an extension until
answered, or disconnect the call.
There are several feature that are used either to activate ASA or to
modify how the feature works:
Auto System Answer (ASA) - Button
(#111)
Auto System Answer (ASA) - Button is available on Partner II R3 or
higher, Partner ACS R2 or higher and all Partner Endeavor systems
Description;
This procedure identifies a button on the System telephone at extension
10 to be used to turn Automatic System Answer on and off. For more
information on ASA, see the seperate action provided titled 'General
Information on Auto System Answer'
Considerations
- This feature is available only on the system telephone at extension
10.
- Program an Automatic System Answer Button on a button with lights on
the system display telephone at extension 10. (This feature is not
supported on a button without lights.)
- The Automatic System Answer Button returns to the status (on/off) it
was in before a power failure occurred or System Reset (#728) was used.
Programming Auto System Answer Button;
This can be programmed from extension 10 or 11 but the button will
appear on extension 10.
- Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] .
- Dial [ # ] [ 1 ] [ 1 ] [ 1 ] .
- Press: [ 1 ] = Assigned (assigns to the first available button on the
System Phone)
[ 2 ] = Not Assigned
[ 3 ] = Select button (and then press a programmable with a
light button to assign Automatic System Answer to that button)
- Select another procedure or exit programming mode.
- Label the Automatic System Answer button at extension 10.
Auto System Answer (ASA) - Delay
(#110)
Auto System Answer (ASA) - Delay is available on Partner II R3 or higher,
Partner ACS R2 or higher and all Partner Endeavor systems
Description:
ASA Delay identifies the number of times incoming calls ring at extension 10
before the system automatically answers it.
Considerations
- Automatic System Answer Delay works independently of Line Ringing,
which determines how an outside call rings at an extension–immediately,
after a 20 second delay, or not at all.
- If you use Caller ID, make sure Automatic System Answer Delay is set
to 2 rings or more to ensure that Caller ID information is captured.
Programming Auto System Answer Delay:
This can be programmed from extension 10 or 11.
- Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ].
- Dial [ # ] [ 1 ] [ 1 ] [ 0 ]
- To change the number of rings, press (0-9) for the Number of ring
delays needed.
- Select another procedure or exit programming mode.
Auto System Answer (ASA) - Lines
(#204)
Auto System Answer (ASA) - Lines is available on Partner II R3 or higher,
Partner ACS R2 or higher and all Partner Endeavor systems
Description:
This System Programming procedure identifies the lines on which incoming
calls should be answered by the Automatic System Answer feature.
Considerations
- All lines programmed with Automatic System Answer should be assigned
to extension 10.
- Only outside calls on Automatic System Answer lines are answered
automatically. Intercom, transferred, and transfer-return calls are not
answered automatically.
- You can set Caller ID Log Answered Calls (#317) to Active to log calls
on lines answered by Automatic System Answer.
Programming Auto System Answer Lines:
This can be programmed from extension 10 or 11.
- Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] .
- Dial [ # ] [ 2 ] [ 0 ] [ 4 ] .
- Enter the two-digit line number (01-24) of the desired line.
- To assign Press [ 1 ], or Press [ 2 ] unassign the line.
- To identify another line, press [ Next Item ] or [ Prev Item ] until
the correct line number shows on the display. Then repeat Step 4.
- Repeat Steps 3 and 4 for all the lines that you want to identify.
- Select another procedure or exit programming mode.
Auto System Answer (ASA) - Mode
(#121)
Auto System Answer (ASA) - Mode is available on Partner II R4.1, Partner
ACS R2 or higher and all Partner Endeavor systems
Description
This procedure determines how the system handles Automatic System Answer
calls after the greeting plays. This enhanced version may be referred to as
Partner call center. There are three available modes:
- Hold: Places the call on hold at extension 10 (the light next to the
line button winks Green at extension 10 and winks Red at all other
extensions that have the line); the outside caller hears music on hold, if
it is available.
Note: Calls answered by ASA in the Hold Mode are not logged by Caller
ID Logging and Dialing (F23) Feature at extension 10 unless extension 10
is programmed to log answered calls using Caller ID Log Answered Calls
(#317).
- Ring: Continues to Ring and the Green light next to the line button
continues to flash at all extensions that have the line assigned and
programmed for Immediate or Delayed ring and Line Access to the line is No
Restrictions or Incoming Only; the outside caller hears music on hold, if
it is available.
- Disconnect: Ends the call immediately after the Automatic System
Answer greeting plays. A good application for this is if you need a
message to announce that you will be closed for the day, your message
comes on that you are closed and then hangs up.
Considerations
- If Automatic System Answer Mode is set to Hold, calls are placed on
hold at extension 10; however, any extension with access to the line on
which the call is held can retrieve the call.
- If Automatic System Answer Mode is set to Hold and a call is placed on
hold for longer than one minute, the system generates a short Hold
Reminder Tone at extension 10. This tone sounds once every minute until
the held call is retrieved, or until the caller hangs up.
- If Automatic System Answer Mode is set to Hold or Disconnect, you can
intercept a call while the message is playing–the light for the call is
steady red. To intercept the call, press the line button and lift the
handset. The message stops playing when the call is retrieved.
- If Automatic System Answer Mode is set to Ring, the line button on
which an outside call rings flashes green continuously, even while the
system answers the call and plays the Automatic System Answer greeting. To
answer the call, lift the handset. If the message was playing, it stops
automatically.
- Automatic System Answer Mode should not be set to Hold or Ring if the
disconnect signal from the local telephone company is not recognized by
Hold Disconnect Time (#203).
Programming Auto System Answer Mode
This can be programmed from extension 10 or 11
- Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] .
- Dial [ # ] [ 1 ] [ 2 ] [ 1 ] .
- To change the mode
[ 1 ] = Hold
[ 2 ] = Disconnect
[ 3 ] = Ring
- Select another procedure or exit programming mode.
Auto System Answer
(ASA) - Record/Playback
Auto System Answer - Record/Playback is available on Partner II R3 or
higher, Partner ACS R2 or higher and all Partner Endeavor systems
Description
Use this feature to record and play back the message that callers hear
when a call is answered by Automatic System Answer.
Considerations
The message length is 10 seconds for Partner II.
The Message length is 20 seconds for Partner ACS and Endeavor.
- On Partner ACS/Endeavor, an ASA/DXD PC Card must be installed in one
of the PC Card slots of the processor.
- If you do not record a message for Automatic System Answer, calls are
placed on hold,continue to ring, or are disconnected immediately after the
system answers, depending on the setting of Automatic System Answer Mode
(#121).
- You must record the Automatic System Answer message from the system
display telephone
at extension 10 or 11.
- You cannot record or play a message while Automatic System Answer or
Direct Extension Dial is answering a call. When you want to record or play
a message, turn off AutomaticSystem Answer and Direct Extension Dial and
wait for any calls in the process of being answered by the system to be
completed.
- The message must be at least eight seconds to use the Fax CNG
Detection (#505, Group 8) feature. The system takes seven seconds to
determine if the incoming call is a fax.
- You can set SMDR Talk Time (#611) to Active to include the Talk field
on call reports. For an incoming outside call answered by Automatic System
Answer, this field shows the call duration minus the time the greeting
played and the caller waited for someone to answer the call.
Recording/playing back the Auto System Answer message
- Turn off Automatic System Answer and Direct Extension Dial and wait
for any calls in the process of being answered Features to be completed.
- Lift the handset of the phone at extension 10 or 11 (must have
display).
- Press the [ Intercom ] button.
- Dial [ 8 ] [ 9 ] [ 1 ]. The following message displays: ASA: 1=Rec
2=Play
- To play the message, press [ 2 ]. The following message displays:
Message Playback. After the message is played back, you will hear a
confirmation tone and the system display reads: ASA: 1=Rec 2=Play
- To record the message, press [ 1 ]
- The following message displays for 3 seconds: Record at tone after 3
seconds, you will hear a confirmation tone and you can begin recording
your message. While you are recording, the following message displays:
Press [ # ] to stop
- If the allotted time for the message is completed before you press [ #
], you will hear a tone to let you know the system has stopped recording.
When you have finished recording, the display reads: ASA: 1=Rec 2=Play
- At this point:
To re-record the message, follow the instructions from Step 6 for
recording a message.
To play back the message, follow the instructions from Step 5.
To exit from the procedure, hang up the handset
