Avaya Phone User Guides > Merlin Magix
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 

 
 Communications Systems > Merlin Magix
 Retrieve the technical information you need to fully utilize your communications systems.
 

 MERLIN MAGIX® System
    MERLIN MAGIX® Integrated System
      General Info
      R1.0
      R1.0i
      R1.5
      R2.0
      R2.1
      R2.2
  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

   

 

Save up to 30% on your Magix Telephone System Maintenance

Fax over a copy of your most recent Telephone System maintenance bill to 1.312-432-1168 and find out how you can save 20% to 30%.  Or fill out the Maintenance Quote Request form online. Call 800.335.0229

Your Telephone system  is the lifeblood of your business, Telcom & Data understands your need for uninterrupted communications. We offer service agreements that will provide the highest level of customer satisfaction, quick response time at a 20% to 30% savings.

Fax over a copy of your most recent Telephone System maintenance bill to 1.312-432-1168 and find out how you can save 20% to 30%.  Or fill out the Maintenance Quote Request form online. Call 800.335.0229

Your Telephone system  is the lifeblood of your business, Telcom & Data understands your need for uninterrupted communications. We offer service agreements that will provide the highest level of customer satisfaction, quick response time at a 20% to 30% savings.  

  • Telcom & Data a provider AVAYA/Lucent products will save you up to 20% to 30% on your current service contract.
  • Your service agreement covers you fully on all parts and labor.
  • Our staff of Lucent/Avaya trained technicians are on call 24 hours a day.
  • We service the complete line of  telephones, circuit packs, processors, and voice mail.
  • Free telephone programming support.
  • Our 800#  repair hotline is manned 24 hours a day 7 days a week 365 days a year for your added security.
  • Your Telcom & Data service agreement will provide you with remote maintenance and emergency on site response.
  • Your Telcom & Data Agreement provides you with 2 hour major alarm response time and 8 hour minor alarm response time. Our technicians can program and diagnose problems remotely.
  • Your Telcom & Data Agreement includes an annual on site technician visit at no charge.

The bottom line is reduced administration  and unsurpassed commitment to your communication needs and a greater level of service that can't be matched. To find out how Telcom & Data Inc. can save and receive the personalized attention, fax a copy of your most recent maintenance bill to 312-432-1168 or call me at 800-335-0229

Click here for the demo of the Maintenance Software

Fill out the Maintenance Quote Request form online.

Maintenance FAQs
1. Why Maintenance with Telcom & Data Inc.?
2. How does Telcom & Data Inc. provide maintenance at 20% to 30% savings?
3. What is the emergency response time?
4. What locations does Telcom & Data Inc. cover?
5. How can we reach Telcom & Data Inc. in case of emergency?
6. What kind of industries does Telcom & Data Inc. already cover under maintenance?
7. How can we get a quote online?
8. What is the procedure to get Maintenance with Telcom & Data Inc.?
9. Does Telcom & Data Inc. provide any references?
10. Is there a phone/parts exchange?
 
1. Why Maintenance with Telcom & Data Inc.?
Telcom & Data Inc provides expert personalized service at 20% to 30% savings. With more than a decade of experience, we have the resources to take care of your need for uninterrupted communications. We offer service agreements that will provide you with the highest level of customer satisfaction, an unsurpassed commitment to your communication needs and a greater level of service that can't be matched.
  • Our staff of Lucent/Avaya trained technicians are on call 24 hours a day.
  • We service the complete line of  telephones, circuit packs, processors, and voice mail.
  • Your service agreement covers you fully on all parts and labor.
  • Our 800#  repair hotline is manned 24 hours a day 7 days a week 365 days a year for your added security. RMATS lines will notify Telcom & Data of minor and major alarms 24/7.
  • Your Telcom & Data service agreement will provide you with remote maintenance and emergency on site response.
  • Your Telcom & Data Agreement provides you with 2 hour major alarm response time and 8 hour minor alarm response time.
  • Your Telcom & Data Agreement includes an annual on site technician visit at no charge.
  
2. How does Telcom & Data Inc. provide maintenance at 20% to 30% savings?

As systems age prices go down for hardware. Parts for these systems become more available as systems get upgraded or traded in. Therefore the price to maintain the systems actually goes down. Also other companies charges a premium for their services. Telcom & Data has a list of 1500 contracting companies made up of primarily of ex-Lucent and Avaya early retirement technicians.
 
3. What is your emergency response time?
2 hour major alarm response time and 8 hour minor alarm response time.
 
4. What locations does Telcom & Data Inc. cover?
Telcom & Data covers all over the United States & Canada. Telcom & Data Inc. has a list of 1500 contracting companies made up of primarily of ex-Lucent and Avaya early retirement technicians. 
 
5. How can we reach Telcom & Data Inc. in case of emergency?
Our 800#  repair hotline is manned 24 hours a day 7 days a week 365 days a year for your added security. RMATS lines will notify Telcom & Data Maintenance Monitoring Technicians of minor and major alarms 24/7.
 
6. What kind of industries does Telcom & Data Inc. already cover under maintenance?
Hospitals, Law Offices, Insurance Agencies, Restaurants, Hotels & Motels, Real Estate Agencies, manufacturing Plants, Non Profit Organizations, Software Consultants and lots of other Service oriented Industries.
 
7. How can we get a quote online?
Fill out the Maintenance Quote Request form online. We will get back to you ASAP.
 
8. What is the procedure to get Maintenance with Telcom & Data Inc.?
Fax over a copy of your most recent  maintenance bill to 312-432-1168. We will get back to you with a maintenance quote at 20% to 30% savings.
 
9. Does Telcom & Data Inc. provide any references?
Yes we do, you can Email us at rtrinidad@telcom-data.com with your name, company name, address, phone number and the telephone system you have right now.
 
10. Is there a phone/parts exchange?
Yes, If a telephone part or phone which is under maintenance goes bad, we send a replacement overnight. 

Why have maintenance on your system?

  • Budget and Savings.  Maintenance helps a company budget its telephone operating costs. If a major outage occurs, the monthly maintenance plan would cover such an occurrence instead of a costly unplanned system outage.

  • Peace of Mind. Knowing that your system is covered can give assurance that if anything does happen, your system it is covered and it will be back up and running smooth with out costly repairs.

  • Faster Response Time. Preferred customer status gets you the fastest response time for service. If another call was received by a non maintenance customer the maintenance customer would receive priority handling.

  • Free Phone Support. Need help programming a phone? Call us and we’ll give you free over the phone support. Non maintenance customers are billed at $ 105.00 per hour.

  • Free On Site Annual Tech Visit. Telcom & Data will provide an onsite tech visit to insure your system will stay running smooth.  The on site tech visit can pint out potential problems and correct them. The on site tech visit is a $ 165.00 value.

  • 10% Rebate. Telcom & Data will rebate 10% of your total maintenance payments towards the purchase of new system.

Call 800.335.0229 to determine if any of our programs will work for you. For more information on Telephone System Maintenance, Visit us at http://www.telcom-data.com or click here. No obligation site-survey evaluation.